OGUNBIYI, ADEKOLA MICHAEL
I am Certified Customer Service Professional
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OGUNBIYI, ADEKOLA MICHAEL
Certified Customer Service Professional
To secure a position in a focused, progressive and innovative organizations where I can get a challenging position that offers professional growth and adds values through utilization of existing skills in the area of administration, customer relation, research, financial and resources management in a productive way.
Work Experience
Empowering Creativity through
(April, 2018 – Till date)
Postmasters Nigeria Ltd (MTN)
Field Sales Agent(FSA)
Recruits retail agents and as well train them on the effective operation and usage of the company product and services. Drive penetration of sales and services across the assigned territories. Manage account services through quality checks and follow-ups.
(July, 2016 – December, 2017)
Top Image Africa, Nigeria. (MTN)
Trade Developer Representative
Recruits retail agents and as well train them on the effective operation and usage of the company product and services. Drive penetration of sales and services across the assigned territories. Manage account services through quality checks and follow-ups.
(March, 2015 - July 2016)
Keskese Limited, Nigeria. (MTN)
Field Operation Officer
Monitor and manage day-to-day field operations of the in-country network to ensure network performance is meeting KPI’s. Direct the work efforts of managers and supervisors, responsible for hiring, firing, performance appraisals and pay reviews.
(November 2015 – January 2016)
CNSS Contact Centre Limited, Ilorin, Kwara State
Call Centre Agent
Fully engage customers by making outbound customer service calls in reference to MTN SIM registration updates. Inform customers of additional services including free products, network usage benefits, and world-class products and services.
(June 21, August 9, 2014 & May 29, 2015)
Independent National Electoral Commission (INEC) ADHOC STAFF
Presiding Officer for Gubernatorial Elections
Take delivery of and inspect all materials for elections. Supervise the assistance presiding officers assigned to the voting points. Educate voters on the proper way to fold ballot papers.
(May 2012 – November 2013)
Medsoft Pharmacy and Stores, Tanke, Ilorin, Kwara State
Care-Giver
Identifying symptoms of illness, providing prevention and treatment. Ensuring clients have appropriate nutrition and hydration. Recognizing and preventing food-borne illnesses.
My Skills
Core competencies that drive my performance.
My Skills
Customer Service95 %
Education
Empowering Creativity through
2013
B.Sc. Zoology
University of Ilorin, Ilorin, Kwara State
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
2012
Computer Appreciation Test (C.A.T)
University of Ilorin, Ilorin, Kwara State
Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Languages
Core competencies that drive my performance.
Skills
Yoruba and EnglishFluent %
Hobbies & Interests
Beyond my professional work, I find joy in exploring creativity through hobbies like photography,
music, and travel — each inspiring fresh perspectives and ideas.
Reading business, sports, and entertainment newsMeeting people to establish cordial relationships and traveling to explore new places
Contact Information
Email : [email protected]
Phone : 08063654431, 08072494902
LinkedIn : ng.linkedin.com/pub/michael-ogunbiyi/7a/ba0/193
Location : St. John the Baptist Catholic Church, Isalu, iseyin, Oyo state.
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